Introduction
This Privacy Policy details how we, Dr Malaika Clinics Limited, collect, use and process personal data provided to us. If you have any questions on this Privacy Policy or otherwise relating to how we process your personal data you can contact us at [email protected].
This Privacy Policy affects your legal rights and obligations so please read it carefully. If you do not agree to be bound by this Privacy Policy, please do not provide your personal data to us. This means that you will be unable to use many of the services offered on our website.
We may update this Privacy Policy from time to time at our discretion and in particular to reflect any changes in applicable laws. If we do so, and the changes substantially affect your rights or obligations, we shall notify you of the updates if we have your email address. Otherwise, you are responsible for regularly reviewing this Privacy Policy so that you are aware of any updates.
We are the controller of the personal data provided to us for the purposes of applicable data protection legislation.
Our website address is: https://drmalaikaclinics.co.uk.
Whose data we collect
By personal data we mean identifiable information about you, such as your name, email address, gender, age, mobile and home telephone number and your IP address.
We do not knowingly collect personal data about any individual under the age of 18.
Information you provide to us
From time to time you may provide to us personal data. This may be because you wish to:
- use our website;
- create an account with us on our website;
- book an appointment;
- otherwise contact us including with queries, comments or complaints.
You may provide personal data to us directly, or to us through our social media platforms.
We shall process all such personal data in accordance with this Privacy Policy. Certain personal data is mandatory to be provided to us in order that we can fulfil your request.
If you provide to us personal data about any other individual, for example, if you wish to book an appointment for another individual, you must have their consent to do so.
All personal data that you provide to us must be true, complete and accurate. If you provide us with inaccurate or false data, and we suspect or identify fraud, we will record this and we may also report this to the appropriate authorities.
At our request, you shall promptly provide evidence of your identity.
When you contact us by email or post, we may keep a record of the correspondence and we may also record any telephone call we have with you.
Information we automatically collect about you
When you use our website, we automatically collect and store information about your device and your activities. This information could include:
- technical information about your device such as type of device, web browser or operating system;
- your preferences and settings such as time zone and language;
- how long you used the website and which services and features you used.
Some of this information is collected using cookies and similar tracking technologies.
Information we receive from others
We may receive personal data about you from our training providers, and from other users of our website and services if they choose to provide it to us for any reason.
If we reasonably believe that any of the personal data you have provided to us is inaccurate, we may receive further personal data from third parties, confirming or otherwise, your identity.
Lawful use of your personal data
We will only use your personal data where we have a lawful basis to do so.
The lawful purposes that we rely on under this Privacy Policy are:
- consent (where you choose to provide it);
- performance of our contract with you;
- compliance with legal requirements; and
- legitimate interests.
When we refer to legitimate interests we mean our legitimate business interests in the normal running of our business which do not materially impact your rights, freedom or interests.
We may from time to time need to use your personal data to comply with any legal obligations, demands or requirements, for example, as part of anti-money laundering processes or to protect a third party’s rights, property, or safety.
We may also use your personal data for our legitimate interests including:
- to improve our website and services;
- in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
- to deal with any customer services you require;
- for audit purposes; and
- to contact you about changes to this Privacy Policy as set out above.
Who we share your data with
To book an appointment, we use a third party site Glowday, who will retain certain identifiable information about you, such as your name, email address, gender, age, mobile and home telephone number and your IP address. You can view their privacy policy here: https://www.glowday.com/privacy-policy
For our legitimate interests, we may share your personal data with our service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including IT service providers, payment providers, accountants, auditors and lawyers.
We shall provide our service providers, sub-contractors and agents only with such of your personal data as they need to provide the service for us and if we stop using their services, we shall request that they delete your personal data or make it anonymous within their systems.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Cookies
We use cookies to collect information and to make your experience of our website more user friendly and to find out more about user behaviour on an anonymous basis.
Cookies help us to operate our websites and services, enhance and customise your experience across our websites and services, perform analytics.
Third party cookies enable third party features or functionality to be provided on or through our websites and services, such as interactive content and analytics.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
In particular, we shall retain your personal data for as long as you are a patient/client/trainee, and for sufficient time in order to deal with any issues that might arise on your account after it has been closed. However, we may also be required to retain personal data for a particular period of time to comply with legal, auditory or statutory requirements, including requirements of HMRC in respect of financial documents.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.